Our client is one of the pioneers in AR/VR solutions that are used for elevating educational methods and solving real-time issues for enterprises. The company uses the most advanced and contemporary devices to deliver the best immersive solutions to its customers. They have redefined customer interaction through the use of AR/VR for several industries including automotive, defense, oil&gas, power and education. They have a premium clientele of MNCs, global organizations, and PSU in more than 20 countries. The e-learning products of the company have won many prestigious awards asserting their expertise and proficiency in the field.
The founder is a serial entrepreneur associated with education technology startups for more than a decade.
He is a graduate in Electronic Design Technology from North Umbria University, UK
As Lead Engineer- Application Support, you will be ensuring that the organization's business application systems, are maintained and supported in order to achieve the efficient and effective delivery of services.
What you will do:
- Developing, managing and executing organization Application support processes and procedure.
- Collaborating with Engineering, client care, and product teams to maximize client experience through the support interface.
- Mentoring team in writing shell scripts, python scripts
- Guiding team in finding the root cause of an application malfunction, establish a preventive resolution
- Reviewing and writing queries
- Defining operational guideline
- Working with cross-functional teams to understand and resolve client issues
Candidate Profile :
What you need to have :
- Minimum 2 years of hands-on L2/L3 application support experience, preferably in the finance domain
- Excellent written and verbal communication skills
- Ability to learn and master enterprise-specific software
- Ability to diagnose & address application issues
- Working knowledge of SQL Databases, hands-on SQL queries
- Working Knowledge of Unix OS and Shell scripting and Commands
- Hands-on Linux commands and Shell/Python Scripting
- Ability to explore and understand server and application monitoring tools
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