Techno-Comp Computer Services Pvt Ltd
Role : IVR Business Analyst
- As a Business analyst you will be primarily working on requirements gathering and end to end project delivery.
- Understanding business requirements and converting them to IVR Technical and configuration specifications.
- Creating VISIO diagrams for IVR flows.
- Calculating Level of Effort and tracking deliverables for no deviation.
- Defining IVR reporting and alerting requirements.
- Communicating key insights and findings to product team.
- Building g a positive work culture with onshore-offshore.
- Discovering new ways to improve monitoring, discover issues, and deliver better value to the customer.
- Creating IT project plans
- Telecom Domain preferred
- Excellent communication skills
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