Customer Service Associates [PY-437]

Customer Service Associates [PY-437]

15 Feb

15 Feb



Mumbai, Maharashtra

1+ years experience

Job Description

- Ensure screening requests are initiated in a timely manner
- Monitor account performance on an ongoing basis
- Maintain highest level of quality and service delivery
- Meet established service levels and turnaround time
- Facilitate timely and accurate resolution of client requests
- Report account performance to clients as per schedule
- Ensure confidentiality of client and applicant communications
- Adhere to quality parameters specified for the process
- Ensure continuous adherence to existing guidelines on various
- aspects of delivery, responsiveness and operational processes

Desired Attributes

- Good verbal and written English language skills

- Quality orientation and attention to detail
- Ability to function effectively in a dynamic environment
- Must be able to multi-task and function independently
- Ability to handle pressure
- Strong planning, time-management and organization skills
- Excellent interpersonal skills

Desired Experience

- Minimum one year in screening or customer service
- Good knowledge of MSOffice and e-mail applications

If you find a role that interests you and matches your skill set, then connect with us by applying for it. You can also introduce yourself to us by posting your resume at [email protected]

The original job offer can be found in Kit Job:

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