21 Jul
SmartReach.io
Ahmedabad
About SmartReach.io
SmartReach.io is a multichannel sales engagement platform that helps businesses automate cold outreach across email, , calls, WhatsApp, and more. Our goal is to help sales, and marketing teams focus on conversations that convert — not repetitive tasks.
We’re a remote-first company with a product-first culture and a bias for action. If you love engaging with users, solving problems, and thinking like an owner — you’ll thrive here.
What you'll be responsible for
This role blends onboarding, support, success, and product thinking. You’ll play a key role in how customers experience SmartReach.io from day one and how long they stay with us.
Onboarding and customer acquisition
- Respond to chat inquiries and sign-up alerts using tools like Intercom
- Reach out to new users and guide them through setup or demo calls
- Understand their goals and align platform features to their workflow
Customer support
- Handle support queries via chat, calls, and tickets
- Troubleshoot issues and provide clear, step-by-step assistance
- Log bugs, patterns, and feedback in collaboration with the tech team
Retention and success
- Conduct training sessions and check-ins with active customers
- Share best practices and proactively prevent churn
- Track customer health using CRM and internal dashboards
Product contribution
- Create short help videos and product walkthroughs
- Actively use AI tools (e.g., ChatGPT, Loom, video editors) to improve speed and content
- Share insights with the product and engineering teams around UI/UX friction, customer feedback, and recurring issues
You’ll do great in this role if you
- Communicate clearly and confidently in English (written and verbal)
- Are excited to work with customers and help them succeed
- Are naturally curious and think critically about product experience
- Use AI tools to streamline work, not just out of curiosity
- Are proactive, self-organized, and open to working 6 days a week remotely
- Have experience in customer success, support, sales, or SaaS (preferred, not required)
- Have 2 to 5 years of work experience
- You’re open to a 6-day work week and working in US shifts
Tools you'll work with
- Crisp (chat + support)
- Sales CRMs (e.g., HubSpot, Zoho, Pipedrive)
- Loom, Notion, ChatGPT, basic video editing tools
- Analytics tools (e.g., Mixpanel, Hotjar, GA)
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.