21 Jul
Skuad: a Payoneer
Kurnool
Customer Service Representative (CSR)
who will be responsible for providing outstanding service to our customers, resolving issues, answering inquiries, and ensuring customer satisfaction. The ideal candidate will be a skilled communicator, capable of addressing customer needs promptly and professionally while contributing to the overall success of the team.
Responsibilities:
- Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues efficiently.
- Handle customer complaints and escalate issues to the appropriate team when necessary.
- Maintain a high level of professionalism and empathy when dealing with sensitive healthcare-related information.
- Document and track customer interactions and resolutions in the company's CRM system.
- Collaborate with internal teams (such as IT and Operations) to ensure timely problemsolving.
- Stay up to date with company policies, services, and strategies,
- Follow HIPAA and other healthcare regulations to ensure the confidentiality of customer information.
Required Skills and Qualifications:
- 2-3 years of experience in a customer service role, preferably within a healthcare or technology setting.
- Strong communication skills, both written and verbal.
- Ability to manage and resolve conflicts in a calm and professional manner.
- Experience using CRM software and customer service tools.
- Strong organizational skills and attention to detail.
- Knowledge of healthcare regulations, including HIPAA, is a plus.
- High school diploma or equivalent; additional education or certifications in customer service or healthcare is a plus.
- Ability to work independently and as part of a team.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.