21 Jul
Svitla Systems
Kozhikode
Company Description
Svitla Systems, Inc. is a global digital solutions company with over 20 years of experience, crafting more than 5,000 transformative solutions for clients worldwide. Our mission is to leverage digital, cloud, data, and intelligent technologies to create sustainable solutions for our clients, enhancing their growth and competitive edge. With a diverse team of over 1,000 technology professionals, Svitla serves a range of clients from innovative startups to Fortune 500 companies across 20+ industries. Svitla operates from 10 delivery centers globally, specializing in areas like cloud migration, data analytics, web and mobile development, and more. We are proud to be a WBENC-certified business and one of the largest,
fastest-growing women-owned IT companies in the US.
Role Description
This is a full-time, remote role for a Developer Support Engineer for one of our US clients. The Developer Support Engineer will be responsible for:
- Providing Level 3 support for our client's stream + platform.
- Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.
- Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
- Contribute directly to the codebase as needed for hotfixes, patches, or performance improvements.
- Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently.
- Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.
- Assist in the release of hotfixes or patches in coordination with the development team.
- Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution.
- Share feedback with product and engineering teams regarding product supportability and customer pain points.
- This role requires to work from 8:00 AM to 5:00 PM CST hours.
Qualifications
- Strong Analytical Skills and Troubleshooting abilities
- Strong knowledge of SQL/PL SQL and related DB technologies
- Hands on knowledge of Python, Java, Web-based, Cloud Applications and SaaS products is a plus
- 5+ Years of Hands On Experience in Software Development
- Proficiency in Technical Support roles
- Excellent Communication skills
- Ability to work independently and collaboratively in a distributed team environment
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
Additional Information
- The role is a Fully Remote, Full-Time, Long-Term, Contractual position
- The hiring process includes an initial screening by the recruitment team, an HR motivation interview, an internal tech screening, a client technical interview and finally the client management interview
- The salary range for this position is 20-25 LPA (INR)
- The position needs to be filled before the end of the quarter, only candidates who have an official notice period (or remaining time on their notice period) of <=30 days will be screened
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