21 Jul
isummation technologies
Ahmedabad
Job Title: Sales & Support (Customer Success Executive) – Night Shift (Sales + Service)
Location: Bodakdev, Ahmedabad, GJ. (On-site)
Experience: 1-4 years
Vacancy: Multiple Openings
Employment Type: Full-Time
Perks: Competitive Salary + Attractive Incentive Structure
About the Role:
We are looking for a proactive and performance-driven Customer Success Executive who will be the face of our SaaS product to global customers during night shift operations. The ideal candidate will handle both sales-oriented conversations (upselling, converting leads, onboarding) and service-related tasks (resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction).
Key Responsibilities:
- Act as the first point of contact for customer inquiries during night shift hours.
- Provide prompt, clear, and professional responses via email, chat, or calls.
- Troubleshoot basic technical issues and escalate when necessary.
- Monitor customer usage and proactively reach out to ensure successful product adoption.
- Identify opportunities to upsell or cross-sell features, plans, or services.
- Guide new leads through the onboarding process and provide product demos.
- Convert trials into paid customers by understanding their business needs and aligning product benefits.
- Build strong, long-term relationships with customers to ensure loyalty and satisfaction.
- Gather feedback and share customer insights with the product and marketing teams.
- Maintain accurate records of customer interactions using CRM tools.
Skills & Requirements:
- 1–7 years of experience in Customer Success, Technical Support, or SaaS Sales roles.
- Excellent written and spoken English communication skills.
- Prior experience in handling both inbound support and outbound sales is preferred.
- Comfortable working night shifts (as per US), holidays, and even on weekends when required.
- Familiarity with SaaS platforms and CRM tools (e.g., HubSpot, ZOHO, etc)
- Problem-solving attitude with a focus on customer satisfaction and product value.
- Knowledge of technical troubleshooting or support processes.
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