21 Jul
SmartReach.io
New Delhi
About SmartReach.io
SmartReach.io is a multichannel sales engagement platform that helps businesses automate cold outreach across email, LinkedIn, calls, WhatsApp, and more. Our goal is to help sales, and marketing teams focus on conversations that convert — not repetitive tasks.
We’re a remote-first company with a product-first culture and a bias for action. If you love engaging with users, solving problems, and thinking like an owner — you’ll thrive here.
What you'll be responsible for
This role blends onboarding, support, success, and product thinking. You’ll play a key role in how customers experience SmartReach.io from day one and how long they stay with us.
Onboarding and customer acquisition
Respond to chat inquiries and sign-up alerts using tools like Intercom
Reach out to new users and guide them through setup or demo calls
Understand their goals and align platform features to their workflow
Customer support
Handle support queries via chat, calls, and tickets
Troubleshoot issues and provide clear, step-by-step assistance
Log bugs, patterns, and feedback in collaboration with the tech team
Retention and success
Conduct training sessions and check-ins with active customers
Share best practices and proactively prevent churn
Track customer health using CRM and internal dashboards
Product contribution
Create short help videos and product walkthroughs
Actively use AI tools (e.g., ChatGPT, Loom, video editors) to improve speed and content
Share insights with the product and engineering teams around UI/UX friction, customer feedback, and recurring issues
You’ll do great in this role if you
Communicate clearly and confidently in English (written and verbal)
Are excited to work with customers and help them succeed
Are naturally curious and think critically about product experience
Use AI tools to streamline work, not just out of curiosity
Are proactive, self-organized, and open to working 6 days a week remotely
Have experience in customer success, support, sales, or SaaS (preferred, not required)
Have 2 to 5 years of work experience
You’re open to a 6-day work week and working in US shifts
Tools you'll work with
Crisp (chat + support)
Sales CRMs (e.g., HubSpot, Zoho, Pipedrive)
Loom, Notion, ChatGPT, basic video editing tools
Analytics tools (e.g., Mixpanel, Hotjar, GA)
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