22 Jul
SalesDuo
Ahmedabad
About SalesDuo:
At SalesDuo, we work with Retail Brands and grow and manage their Amazon and eCommerce business. We are a 7-year-old boot-strapped profitable company that uses a twin combination of our proprietary AI system and a team to grow eCommerce business for our customers. For more details on what we do, you can look up our website
At SalesDuo, you will work in a high-growth, early-stage environment with opportunities for immense career growth. We are a passionate and hard-working team looking to change the way brands handle their retail and eCommerce business globally. We want smart, tech-savy and ambitious people to join us.
Roles and Responsibilities:
- Client Relationship Management: Build and maintain strong,
long-lasting client relationships through regular communication and exceptional service.
- Sales Management: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets.
- Customer Success: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates.
- Account Strategy: Develop strategic account plans to drive client success and business growth.
- Performance Tracking: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.
- Problem Resolution: Address client issues promptly and effectively, ensuring a high level of client satisfaction.
- Market Insights: Stay updated with the latest trends and developments in the eCommerce industry to provide informed recommendations to clients.
- Collaboration: Work closely with internal teams including marketing, product development, and customer support to ensure a seamless client experience.
Qualifications:
- Experience: Minimum of 2+ years in an account management, sales,
or customer success role within the eCommerce industry .
- Education: MBA degree in business, Marketing, or a related field.
- Industry Knowledge: Strong understanding of the eCommerce landscape, including market trends, competitive dynamics, and key players.
- Category Experience: Prior experience in a category management role within an eCommerce company is highly preferred.
- Sales Skills: Proven track record of achieving sales targets and driving revenue growth.
- Customer Focus: Demonstrated ability to manage client relationships and deliver exceptional customer service.
- Communication: Excellent verbal and written communication skills.
- Analytical Skills: Strong analytical and problem-solving abilities.
- Flexibility:
Willingness to work the night shift to support international clients.
- Tech Savvy: Proficiency with CRM software, eCommerce platforms, and other relevant tools.
Shift Timings:
- North America Shift Timings: 5.30 PM - 2.00 AM IST
- Work mode: Remote Position
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.