22 Jul
CareerUS Solutions
Kurnool
Job Summary:
We are seeking a friendly, reliable, and solution-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, responsible for addressing inquiries, resolving complaints, and providing information about products and services. The ideal candidate will have excellent communication skills, patience, and a customer-first attitude.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and issues with empathy and efficiency.
- Provide accurate information about products, services, pricing, and policies.
- Process orders, forms, applications, and requests.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Follow communication scripts when handling different topics.
- Escalate complex or unresolved issues to the appropriate departments.
- Meet individual and team performance targets, such as call handling time, first-contact resolution, and customer satisfaction.
- Stay updated on product knowledge and company policies.
Requirements:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software, MS Office, and communication tools.
- Ability to remain calm under pressure and handle difficult situations professionally.
- Good organizational and multitasking skills.
Preferred Qualifications:
- Experience in (industry-specific customer service: e.g., e-commerce, IT, finance).
- Multilingual abilities (if relevant to the role).
- Familiarity with ticketing systems like Zendesk, Freshdesk, Salesforce.
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