Ecommerce account manager - customer success [ZNS605]

Ecommerce account manager - customer success [ZNS605]

Job Type: Full-time

Remote: Remote

About Sales Duo:At Sales Duo, we work with Retail Brands and grow and manage their Amazon and e Commerce business. We are a 7-year-old boot-strapped profitable company that uses a twin combination of our proprietary AI system and a team to grow e Commerce business for our customers. For more details on what we do, you can look up our website https://www.salesduo.comAt Sales Duo, you will work in a high-growth, early-stage environment with opportunities for immense career growth. We are a passionate and hard-working team looking to change the way brands handle their retail and e Commerce business globally. We want smart,



tech-savy and ambitious people to join us.Roles and Responsibilities:Client Relationship Management: Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.Sales Management: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets.Customer Success: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates.Account Strategy: Develop strategic account plans to drive client success and business growth.Performance Tracking: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.Problem Resolution: Address client issues promptly and effectively, ensuring a high level of client satisfaction.Market Insights: Stay updated with the latest trends and developments in the e Commerce industry to provide informed recommendations to clients.Collaboration: Work closely with internal teams including marketing, product development, and customer support to ensure a seamless client experience.Qualifications:Experience: Minimum of 2+ years in an account management,



sales, or customer success role within the e Commerce industry.Education: MBA degree in business, Marketing, or a related field. Industry Knowledge: Strong understanding of the e Commerce landscape, including market trends, competitive dynamics, and key players.Category Experience: Prior experience in a category management role within an e Commerce company is highly preferred.Sales Skills: Proven track record of achieving sales targets and driving revenue growth.Customer Focus: Demonstrated ability to manage client relationships and deliver exceptional customer service.Communication: Excellent verbal and written communication skills.Analytical Skills: Strong analytical and problem-solving abilities.Flexibility:



Willingness to work the night shift to support international clients.Tech Savvy: Proficiency with CRM software, e Commerce platforms, and other relevant tools.Shift Timings:North America Shift Timings: 5.30 PM - 2.00 AM ISTWork mode: Remote Position

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/164721133/ecommerce-account-manager-customer-success-zns605-ahmedabad/?utm_source=html