20 Jul
IDFC FIRST Bank
Navi Mumbai
Job Requirements Job Requirements Role Job Title Customer Service Executive - Retail Liabilities Inbound Business Service Function Department Customer Experience Place of work Customer Contact Center Phone Banking unit Roles Responsibilities 1 Productivity 2 Maintaining Service Quality 3 Average Handling Time 4 First Contact Resolution 5 Maintaining TAT for all customer requests 6 Channel Migration to alternate channels Secondary Responsibilities Drive all the initiatives in the Customer contact center Key Success Metrics Productivity Average handling time First contact resolution
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.