25 Jul
Kotak Mahindra Bank
Mumbai
Job Category: KMBL
Degree Level: Bachelor's Degree
Job Description: Customer Service Manager - Support Services-Customer Service
Job Role
End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.
Preparing weekly ,Fortnight and Monthly MIS
Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.
Job Requirements Graduate
Excellent written and oral communication skills
Eye for details
Proficient in MS Office applications
Prior experience of Customer Service in Retail Assets will be an added advantage
Should be a quick thinker and be able to communicate resolution/solutions to customers effectively
Strong interpersonal Skills
Knowledge of systems like Siebel, Core
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