21 Jul
Serving Skill
Navi Mumbai
A customer relationship manager CRM is responsible for building and maintaining positive relationships with customers to ensure their satisfaction and retention Their responsibilities include - Customer service Responding to customer inquiries and complaints and addressing issues quickly - Customer experience Identifying ways to improve the customer experience and providing feedback to relevant teams - Customer data Analyzing customer data to identify patterns and insights - Customer segmentation Identifying key customers and segmenting customers using specific criteria - Collaboration Working with other departments to optimize the customer experience - Sales and marketing Identifying new sales opportunities and participating in product development - Strategy development Developing executing and monitoring strategies to optimize customer interaction Some skills that are useful for a CRM include - Negotiation and influencing skills and Persuasive selling ref updazz com
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