23 Jul
Ava Finance
Chandigarh
About the Role A Customer Support Representative or CSR will provide support related to product services information answer queries and resolve escalate any emerging problems that our customer accounts might face with accuracy and efficiency The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction Responsibilities You will be the first point of contact when a customer has a problem or requires assistance with Ava s products Here s a look at all the key responsibilities Handle customer complaints provide appropriate solutions and alternatives within the time limits Provide accurate valid and complete information by using the right methods tools Take ownership of customer issues Escalate unresolved issues to relevant internal teams Follow communication procedures guidelines and policies Take the extra mile to engage customers Follow policies of the company Collect prompt and accurate customer feedback Use software and platforms correctly Requirements and Skills Educational degree - Any Bachelors level mandatory Customer service experience preferred 1 year Freshers with exceptional communication skills and willingness to learn can also be considered Candidates must be flexible and able to work on nights holidays and weekends Have a strong handle of the English language and excellent written communication skills What we offer 3-month contract Full-time position after successful completion of the 3-month contract Highly competitive salary and great work environment Paid training Work Location At Office in Jalandhar Send us your resume at and kickstart your career growth at Ava Finance Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Schedule Evening shift Night shift Rotational shift US shift Supplemental Pay Overtime pay Performance bonus Education Bachelor s Preferred Experience total work 1 year Preferred Language English Required Work Location In person
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.