22 Jul
Techno Wise ( INDIA )
Ahmedabad
- Meet and monitor leads and target achievement on all allocated campaigns - Set daily targets for all calling team members and support the team - Daily monitoring of campaign performance basis voice dashboards voice data highlighting any challenges issues and collaborating with other voice teams for solutions resolutions - Weekly and monthly performance reviews of team members and creation of individual scorecards - Monitor all campaign calls to ensure that due procedures and quality standards are strictly adhered to by the calling team members - Create a detailed campaign analysis and provide anecdotal feedback to customer success sales teams - Input into the development of individual team members ensuring cross-training is carried out and there is sufficient knowledge and resources to cover absences - Leads and promotes a team environment that enhances partnership and cooperation through effective liaison communication and an inclusive approach - Provide coaching and guidance to team members to improve their performance - Mentorship helps team members develop their skills ultimately boosting their ability to provide excellent customer service and enhance sales interactions - Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input - Schedule and organize team activities ref updazz com
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