29 Jul
Reuters
Secunderabad
About the role
In this role as a.Net API Technical Support Engineer,you will:
- Provide engineering expertise on several complex products.
- Interface with product support groups and development groups.
- Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools.
- Provide support for alpha and beta programs.
- Provide second level support for problem resolution, including reproduction of customer issues.
- Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers.
- Maintain awareness of relevant technical and product trends through self-learning/study,
training classes and job shadowing.
- Maintain site documentation.
- Provide feedback to development and qualification teams.
- Provide technical training to both front line support teams and 3rd party engineers.
- Escalate major, elusive or recurrent issues that affect customer satisfaction.
- Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality and integration aspects.
- May work as part of the project implementation team to integrate Thomson Reuters products at customer site.
- May deliver technology training to customers.
- Shift Timings: 6:30 PM to 3:30 AM (IST)
- Work from office for 2 days in a week (Mandatory)
About You
You re a fit for the role of.Net API Technical Support Engineer,ifyour background includes:
- Bachelor s or master s degree.
- 4-6 years of experience.
- Programming skills in .Net/dotnet or Java.
- Experience with developing or consuming REST APIs and understanding of API concepts.
- Experience with API tools like postman, swagger, and technologies like JSON, etc.
- Experience with API gateway and related concepts like rate limiting, etc.
- Understanding of OAuth2 and API security patterns.
- Experience with developer portals.
- Troubleshooting skills.
- Good written and verbal communication to communicate with customers.
- Ability to learn new technologies and processes.
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