27 Jul
Ovum Hospitals , Kalyan nagar
Karnataka
Job Title Customer Support Executive Location Corporate Office Industry Hospital Healthcare Job Summary We are seeking a dedicated and customer focused professional to join our corporate office team as a Customer Support Executive The role involves handling patient queries coordinating with hospital units and ensuring a smooth and professional customer experience Key Responsibilities Handle incoming calls emails and walk in queries from patients and clients Provide accurate information about hospital services doctors and appointments Coordinate with hospital units to resolve patient concerns and service requests Maintain records of customer interactions and feedback in the system Follow up with patients to ensure service satisfaction Support corporate initiatives related to patient engagement and service quality Escalate unresolved issues to the concerned department in a timely manner Qualifications Skills Graduate in any discipline preferred healthcare life sciences background 1-3 years of experience in customer support preferably in the healthcare hospital industry Excellent communication verbal written and interpersonal skills Ability to multitask and work in a fast paced environment Proficiency in MS Office and basic knowledge of CRM software Strong problem solving and patient handling skills Execellent communication skills Employment Type Full time Salary As per industry standards How to Apply Interested candidates may share their CVs with recruitment ovumhospitals com or contact us at (phone hidden) Job Types Full-time Permanent Pay 11 831 56 - 25 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)
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