CVK712 | Freshers For Customer Service Representative - Mumbai/Navi Mumbai

CVK712 | Freshers For Customer Service Representative - Mumbai/Navi Mumbai

01 Aug
|
IT Services and Consulting
|
Mumbai

01 Aug

IT Services and Consulting

Mumbai

key responsibilities:

- handle inbound customer interactions (calls, emails, and chats), ensuring accurate case logging in the

required tools.

- provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.

- guide customers with navigational support on self-service portals.

- perform security verifications in accordance with company policies and gdpr guidelines.

- make outbound calls to customers when necessary, following client/company protocols.

- maintain productivity and uphold exceptional quality standards in line with defined targets.

- collaborate effectively through open and regular communication with peers and supervisors.





- comply with all organizational policies and procedures, both personnel and operational.

- keep process documentation (dtps, knowledgebase, sharepoint, etc.) updated and accurate.

- adhere to regular and punctual attendance in alignment with company expectations.

- minimize customer complaints and escalations through excellent service and call handling.

- Experience

Fresher

- No. of Openings

50

- Education

B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, B.E, B.Tech

- Role

Customer Care Representative

- Industry Type

Call Centre / BPO / KPO / ITES / LPO

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time (Night Shift)

- Work Location Type

Work from Office

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/165797711/cvk712-freshers-for-customer-service-representative-mumbai-navi-mumbai-mumbai/?utm_source=html

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