CGI Information Systems and Management Consultants
Administration of identities in Active Directory and MS Exchange in the enterprise will be the primary function of this position. Responsibilities include but are not limited to:
AD administration - Provision, De - provision, Activate, Terminate and Update user identities
Exchange Administration - Provision, De - provision, Activate, Terminate and Update user and functional mailboxes
Ensure that the File share permissions are setup correctly and restrict accordingly
Access Management - via AD groups and on client specific applications
Routine housekeeping of AD forest and systems under support purview
Generate and Publish routine reports as per client requirements
Administer and Manage Disk Quota for supported systems
Create and Maintain support documentation.
Ensure that the customer s orders are carried out within SLA and by strictly adhering to the routines, Quality Procedures and in accordance with ITIL Incident Management guidelines.
To identify potential improvements allowing improved use of resources by automation or change or procedures
To act as a point of contact for technical queries and share technical knowledge wherever possible, assist with technical training if required.
oActive Directory administration
oMicrosoft Exchange Administration
oFile Share Administration
oDisk Quota Management
oAnalysis and investigation skills, with a structured approach to problem solving
oFlexibility to work in rotational shifts including weekends and nights
oReal time experience in supporting the clients across multiple geographies
oAssertive and excellent communication skills
oUnderstanding on ITIL foundation (preferred) Skills:
- Active Directory
- Exchange Server
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