Consultant X369

Consultant X369

23 May
Chennai district

23 May


Chennai district

Job Description

ServiceNow Consultant is responsible to provide Development and Operations support for ServiceNow Enterprise Cloud based ITSM application. The Development support includes the responsibility of collecting requirements, discussing the requirements with the stakeholders, understanding the requirement, configure/develop the requirement in ServiceNow with expected quality and meet the project deadlines. The Operations support includes the responsibilities of monitoring the Incident and request queues, meet the MTTR and SLA requirements of the organization, ensure that the Incident, request are fixed within the required SLAs and ensure highest customer satisfaction.

The additional responsibility includes

Meeting compliance and quality requirements of the organization

Highly motivated with professional individual who can contribute and support the organization in every aspect of the organizations growth and expectations

Job Description

Role and Responsibilities

Development and operations support for ServiceNow

Customization of ServiceNow

configuration of ServiceNow

system monitoring

performance tuning of ServiceNow

incident handling

request handling

end to end BAU support

Agile based delivery model

Essential Skills and experience

Minimum 3 experience in ServiceNow (Must) with overall 5 years of IT experience in development project

Strong experience in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting,Service Portal, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)

ITIL Foundation certification (Preferred)

ServiceNow Administration certification (Must)

Service Portal Development (Widgets, Angular JS, Server Scripting, Client Scripting, HTML, DHTML, CSS, Pages, Portal Configuration)

Integration of ServiceNow with external tools using Web Services & REST APIs

Various module implementation experience (ITSM, ITOM, HR, Finance, GRC)

Ability to learn new technology and adopt changing business requirements

Experience in Performance Analytics (Preferred)

Export and Import


ServiceNow Implementation Certification (preferred)

Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into Technical design (detailed design) , development of requirement in ServiceNow, fix any defects, support UAT

Experience in handling Agile based delivery model

Able to deliver high quality deliverables

Desirable Skills and experience

Good knowledge in Perl programming

Basic knowledge in Python

Strong and in-depth knowledge in JavaScript

Good knowledge in Java-J2EE

Strong RDBM/SQL knowledge

Basic knowledge in Unix-SHELL Scripting

Good knowledge in Power Shell scripting

Service Portal Development

Networking Knowledge

Experience in Reporting and Data Analytics tools

Any operations and Monitoring tools knowledge

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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