(UJZ148) Senior Network Software Engineering Specialist - [ IVR Devops ]

(UJZ148) Senior Network Software Engineering Specialist - [ IVR Devops ]

23 May

23 May



Job Description

Senior Network Software Engineering Specialist Engineer, IVR Devops - Bangalore, India

Telstra is Australia's leading telecommunications and information services company employing over 37,000 staff, being the most well-known brand in the technology and communications industry.

We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 9.6 million Australian fixed line and 12.2 million mobile services.

About the role

Telstras IVR solution offers call steering, NPS and Speech recognition solutions payments and out dialling solutions for all Telstras consumer and business customers. Additionally,

the Contact Centre Solutions team delivers the solution for the National Emergency 000 solutioning and an automated system for notification of emergencies like bushfire and flooding.

Key Accountabilities:

Your skills & experience:

Work with product owner and business analyst to prioritise jira-items with other feature request for all the applications

Work with solution architect(s) to come up with the agreed set of implementations/solutions/designs

Accountable for follow up with all the extended teams to resolve issues reported by customer

Work with testing team members to ensure all production releases/updates are of acceptable quality and without any issues for customer.

Be a part of Agile team to deliver business values on regular basis. Follow all the agile ceremony and participate actively in them

Work with Team and product owner to deliver goals set by Team/Product Owner

Mentor and Coach all the Junior developers in team to improve their skills.

Carry out peer review of all the codes developed by developed by other team members to make sure they follow all design patters and code patterns

Define and implement required code patterns and modularisation of code to improve quality.


10 years of experience in development

VXML (Holly knowledge ideally)

Nuance suite particularly ASR and Voice Biometrics

Java, DROOLs

Jenkins, Mavin, Puppet

Cucumber scripts

Bash and Ksh script




Amazon Connect

Node Js

Why join us?

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development.

Working for the most successful Telco Company also brings with it some great benefits, including:

Working with the Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products, Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas.

Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

Were committed to building a diverse and inclusive workforce. To enable everyone to participate, weve developed an All Roles Flex policy to consider flexible ways of working for every role. To learn more, visit

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Job Number: JR-10014327

Employment Type: Permanent Full Time

Location: INTERNATIONAL: Karnataka

Opening date: 22/05/2020 12:00 AM AEST

Closing date: 14/06/2020 11:59 PM AEST

Applications close in: 22 days time

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Tech at Telstra Calling all engineering, IT, cyber security and network professionals. If you are looking for the opportunity to be part of the transformational journey of a lifetime, a tech career at Telstra could be just what you're looking for.

Flexibility at Telstra Flexibility applies to every kind of role at Telstra. Were driving new ways of working, and giving you more choice in how you work. Its not where you are, its what you do.

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