In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales has been present in India since 1953 and has a wholly-owned Indian subsidiary Thales India Pvt Ltd. Headquartered in New Delhi, the company has other operational offices and sites in Gurugram, Hyderabad, Bengaluru, Chennai, Mumbai, among others. Over 600 employees are working with Thales and its joint ventures in India. Since the beginning,
Thales has been playing an essential role in Indias growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Security markets.
operations and support engineer - level 1
As an Operations and Support Engineer for the Gemalto Global Services team, you will provide Tier I technical support and incident management for hosted and managed services. You will also be a part of a global team that delivers 24/7 support and incorporates service monitoring to meet the requirements of customer service level agreements.
A week in the life of an Operations and Support Engineer L1:
- You will establish and maintain contact with customers for request and incident management.
- You will deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support.
- You will provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.
- You will support recurring service operations on hosted and managed services.
- You will participate to the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools.
Knowledge, Skills and Experience:
To succeed at this job, you must have: experience with Linux or Unix administration, Unix or Shell scripting, ticketing systems and call, escalation, incident and customer relationship management.
It would be preferred if you have experience in technical support.
You must be fluent in English.
We would like someone to join our team who is a strong verbal and written communicator, organized, process-minded and a team-player.
You must have a Degree in Engineering or a related field.
We are looking for someone with 1-2 years of experience in IT administration.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
Job Description Apps Systems Engineer 4 Save for LaterRemove Saved Job Go to My Saved Jobs Job ID 49353BR About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial se [...]
Job Description Apps Systems Engineer 4 Save for LaterRemove Saved Job Go to My Saved Jobs Job ID 49950BR About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial se [...]
Job Description Are you looking for work in the most interesting business in Microsoft? Do you want to help deliver quality Line of Business applications on the latest Microsoft technologies to help [...]
Job Description Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the [...]