Order and Rights Management - Global Center Bangalore provides the order management- order processing administration, billing and collections function for Refinitiv. The Bangalore centre's purpose is to work with other regional centres in Geneva, London, St. Louis, Costa Rica to provide order management support for our customers. The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.
Essential Day-to-Day Responsibilities:
The work may include any of the following depending on the region the role is responsible for.
Manage the most complex and broad range of order types for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
Accurately processes customer orders with increasing complexity and broader range of assigned customer groups.
Act as a business expert to analyze and address inquiries for all orders and specialty order types including root cause analysis and solutions.
Accountable for meeting and maintaining defined standards for quality and productivity for all transactions.
Provide advance expertise in order processing solutions, including second tier support for entry level order processors.
Proactively provides feedback on system and process challenges and/or opportunities.
Contributes to timely communication of order processing system and/or process changes.
Handles the most complex order types supporting Thomson Reuter’s largest and highest revenue customers.
Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business.
Good data interpretation skills
Good working knowledge of computer systems. Knowledge of SAP, Sales force is an advantage
Ability to prioritise and attention to detail
High aptitude for learning
Deadline oriented and ability to multi-task
Should possess excellent communication – written and verbal and able to work as a team
Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
Should be flexible working in night shifts
Impressive benefits? Of course.
We support our colleagues’ health and wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts& savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.
As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations .
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