23 Sep
TCS
Secunderabad
TCS Hiring for Cloud Contact Center Architect_PAN India
Experience: 8 to 14 Years Only
Job Location: PAN India
TCS Hiring for Cloud Contact Center Architect_PAN India
Required Technical Skill Set:
Cloud Contact Center Architect:
Nice CX one implementation expert:
Experience & Skill Requirements:
- 10 - 12 + years of experience in Contact Center technology
- Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
- Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence
- At least one Cloud Contact Center design and implementation experience is a must
- Cloud Contact Center Architect certifications are preferred
Responsibilities:
- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
- Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications
- Conduct solution reviews to identify gaps and propose tangible recommendations
- Ability to ensure the solution is in compliance with customer's security standards
- Ability to callout risks (if any) at the early stage of the project
- Mentor / guide implementation team
Kind Regards,
Priyankha M
📌 TCS Hiring for Cloud Contact Center Architect_PAN India
🏢 TCS
📍 Secunderabad
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