24 Sep
Tata Consultancy Services
Mumbai
TCS hiring for Process Manager @ Mumbai
Role: Process Manager
Location: Mumbai
Exp Range: 5 - 10 Yrs
Must Have:
- 5+ years of experience in handling teams (operations, deliveries, skills development, process improvements, recruitment, training, mentoring, contracts, budget estimations)
- Excellent written and verbal communication skills; problem solving, decision making, analytics and articulation; presentation skills; attention to details
- Adept in communicating and collaborating with both senior and junior resources
- Good at motivating team members
- Customer focused and result-driven
- Advanced MS Office Skills (Excel, Word, and PowerPoint)
- Experience working under pressure and tight deadlines
- Ability to quickly devise, test and implement new tools, technologies and processes
Roles & Responsibility:
- Planning delivery and strategizing to meet delivery quality standards and timelines
- Manage and supervise daily production
- Requirement gathering and effectively cascading daily work to the internal team
- Data Management: Developing and maintaining dashboards and trackers to ensure availability of accurate and complete operational and governance data.
- Management reporting: Daily/weekly/monthly/quarterly/yearly reporting of data on all pertinent parameters.
- Presenting ideas/data/reports/issues on various platforms (calls, discussions, meetings, trainings, Learning and Sharing sessions, monthly status update calls, quarterly review meets, etc.)
- Data driven decision-making at technical and operational levels for a smooth functioning of the team
- Collaborate effectively with all stakeholders/functions
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