25 Sep
Greythr
Rajkot
Job Title: Specialist-Product Implementation
About Greytip:
greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.
Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.
At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust,
high-performance culture where employees are valued, empowered, and inspired to thrive.
Position Purpose :
the LBU client's support position; the person must support a product demo and question-solving session, and it is the major responsibility to support the LBU client's queries and concerns.
Preferred Functional Knowledge:
- The candidate has basic payroll and HRMS implementation experience.
- Requirement-understand and gathering experience.
- Good at communication. Local (Hindi, Kannada, English Language)
- The candidate has handled a high volume of clients.
Key Responsibility:
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, and value proposition.
- Proactively building strong customer relationships.
- Providing good knowledge and training on product features and its usage
- Customer escalations Handling. Various Implementation and modules implementation support
- Internal team coordination
- Develop competence in the use of all the information systems used in the implementation of the application.
- Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process.
- Defined process follows up with regular updates.
- Sharing in-time reports on the activity performed.
- Should be active and regular in contributing towards the improvement areas of self and team.
Qualification and Experience:
- Complete understanding of payroll configuration for Indian Payroll
- Strong communication and presentation skills
- support all aspects of customer implementations.
- Define detailed project implementation plans for each account.
- Diagnosis analysis of customer issues and requests
- Prioritizing and escalating issues when needed and keeping customers informed of progress.
- Develop and maintain implementation best practices,
document procedures, standards, best practices, configuration settings, and sequences.
- Identify gaps in functionality and work with the development team to enhance our products.
- Needs to maintain the proper Tracker.
- The ability to multitask effectively.
- Good in Indian payroll and Statutory compliance
- Ready to handle huge volume of employee headcount (LBU)Customers
Benefits:
- Excellent Opportunity to be involved in high impact work and progressive learning environment.
- Great team members & energy filled work environment.
- Competitive salary.
📌 ▷ [3 Days Left] Implementation Specialist
🏢 Greythr
📍 Rajkot
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