(C-159) - Team Leader Operations

(C-159) - Team Leader Operations

JOB RESPONSIBILITIES

- Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments
- Conduct periodic Performance Appraisals to facilitate performance management
- Responsible for managing leave requests in order to respect Earning Season calendar
- Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team
- Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office
- Responsible to maintain confidentiality of information dealt with
- Manages day to day team workload
- Assign work to agents and facilitate clearance of bins by end of day




- Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information
- Conduct weekly team meetings to discuss updates, statistics, and other information
- Implement action plans for team and individual performance improvement
- Conduct monthly grievance and feedback session with team
- Maintain the SOP s with the Process updates
- Monitor production rate periodically and take appropriate action
- Assigns agents on project, decision based on agent performance and knowledge attributes

JOB REQUIREMENTS

- Ability to implement processes effectively
- Good numerical ability and accurate reporting
- Any Graduate
- Good communication skills for leading the teams and to align teams with client deliverables
- Minimum of 5-6 years of work experience, with at least 2 years in supervising people
- Should have done conducted 1 appraisal cycle for his/her team
- Minimum span of team managed currently should be 8
- Excellent written skills - ability to prepare reports
- Willingness to work in U.S.



shifts
- Thorough knowledge M S Office - Excel, PowerPoint Word
- 6 sigma background (Green Belt, Yellow Belt, LEAN etc.) is preferable.
- Must have Fundamentals Knowledge and familiar with financial documents

📌 Team Leader Operations
🏢 FACTSET
📍 Secunderabad

The original job offer can be found in Kit Job:
kitjob.in/job/177534962