21 Sep
FK Sports
Uttar Pradesh
About Us We are a fast-growing e-commerce brand committed to delivering exceptional customer experiences To strengthen our customer support team we are looking for enthusiastic professionals who can provide outstanding voice-based assistance with clarity empathy and confidence Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner Resolve customer queries related to products orders returns refunds and shipping Communicate clearly with a fluent neutral UK-accented voice suitable for UK European audiences Ensure adherence to company policies including Amazon marketplace policies where applicable Escalate complex cases to senior teams and ensure timely resolution Maintain accurate records of customer interactions and update CRM systems Strive for high customer satisfaction scores and meet performance KPIs Key Requirements Excellent communication skills with fluency in spoken English and a confident accent Prior experience in voice process customer support preferably in e-commerce or marketplace operations Familiarity with Amazon Customer Service processes is a strong advantage Ability to handle call volumes with patience and empathy Problem-solving attitude with good listening and interpersonal skills Basic computer literacy and comfort with CRM tools What We Offer Competitive salary Opportunity to grow within a leading e-commerce brand Supportive team culture and continuous learning environment Job Types Full-time Permanent Pay 20 000 00 - 33 356 15 per month Benefits Health insurance Paid time off Application Question s Are you comfortable with UK Shift Timing 1 00- 10 00 pm Experience amazon customer support 1 year Required Work Location In person
📌 Customer Service Associate-international Voice Process
🏢 FK Sports
📍 Uttar Pradesh
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