24 Sep
LivSpace
India
Job Description
As an General Manager - Governance, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.
candidate who have experience in Managerial role and total experience 7 years and more only apply
Key Responsibilities
City Governance & SOP Adherence
- Drive compliance with Livspaceʼs SOPs across on-ground teams – including design, execution, vendor, and experience functions.
- Conduct routine governance checks to ensure adherence to process frameworks.
- Identify and close operational control gaps impacting service quality, timelines, or cost.
Risk & Non-Compliance Management
- Monitor and resolve governance risks including financial, operational, or service quality issues. - Proactively address non-compliance or deviations related to internal stakeholders, such as: - Design Teams – project delays, scope misalignment, or documentation gaps. - Project Managers – non-adherence to SOPs, customer escalations, or quality lapses. - Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues. - Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes. - Flag repeated incidents and drive systemic corrective actions and policy reinforcement
Audit Readiness & Documentation
- Maintain all project, partner, and compliance documentation in audit-ready format. - Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings. - Track and update governance metrics through structured dashboards and trackers.
Stakeholder & Partner Coordination
- Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset. - Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability. - Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.
Reporting & Escalation Management
- Prepare city-level compliance reports and governance scorecards for business reviews. - Escalate recurring non-compliances or systemic partner issues to the regional governance lead. - Present RCA (Root Cause Analysis) and recommend preventive measures.
Required Skills:
- Bachelor Degree or equivalent degree Or comparable degree in Design. MBA would be an added advantage. - Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s)
or selling design products/services through a bunch of designers. - Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner. - Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment. - Strong leadership and people management skills (direct team reporting in past roles a must) - Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience. - Deep understanding of interior fit-out industry, processes, market trends etc. - Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc. - Tracking and training: Training and actively coaching the team on the job.
Track strong and weak performance and course correct. Reward appropriately. - Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner. - Be the Livspace leader in the representative region. Be hungry, humble and lean.
📌 (3 Days Left) Design Manager
🏢 LivSpace
📍 India
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