Team Lead (Hyderabad) [U832]

Team Lead (Hyderabad) [U832]

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support
3 - 6 years
Salary -Not Disclosed
Location :Hyderabad
Time and Venue
22nd September - 24 September , 11.00 AM - 3.00 PM
HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana
Contact - Aman / Shivangi / Somina
Job description
Essential Duties and Responsibilities (For Team Lead Role)
The Billing Lead will be the first escalation point for billing and transactional questions from the production staff.
The Billing Lead should be able to resolve the majority of these issues independently




The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team
The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation)
Essential Duties and Responsibilities (For Quality Analyst Role)
Responsible for monitoring billing processes to ensure accuracy and compliance.
Conduct audits of billing transactions to identify errors and inconsistencies.
Improve billing workflows to enhance customer satisfaction and operational efficiency.
Review billing data and documentation for completeness and correctness.
Collaborate with cross-functional teams to resolve issues and implement quality improvements.
Ensure billing practices align with company standards and regulatory requirements.
Desired Skills & Qualifications:
Excellent written and verbal communication skills.
Must be a Graduate / Postgraduate.
3-5 years of experience in Team Leader or Quality assurance or relevant.
Note: Please do not carry any laptop, pen drive, or external storage devices.
Interested candidates can walk-in directly.
Role: Quality Analyst




Industry Type: IT Services & Consulting
Department: Quality Assurance
Employment Type: Full Time, Permanent
Role Category: Business Process Quality
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Team HandlingQuality AnalystTeam LeaderCall Audit
LeadershipQC ToolsCoaching7QcShrinkageCall MonitoringCall QualityQuality MonitoringFeedbackCall CalibrationPeople Management SkillsKRACSAT
Walk-in Interview Details:
Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana
Timings:



11:00 AM - 3:00 PM
Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha
Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo

📌 Team Lead
🏢 HCLTech
📍 Hyderabad

The original job offer can be found in Kit Job:
kitjob.in/job/177579670