26 Sep
People Prime Worldwide
Secunderabad
About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.
Job Title : Cisco UCCE CVP Engineer
Key Skills : Cisco UCCE , cvp , Cisco Voice Gateway Job Locations :
Hyderabad,Bengaluru, Chennai
Experience : 11-15 years
Education Qualification : Any Degree Graduation
Work Mode : Hybird
Employment Type : Contract
Notice Period : Immediate - 10 Days
Job Description:
Job Description Senior Job Description Senior Cisco UCCE CVP Engineer P4 Level
Key Responsibilities
Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions Create detailed design documents highlevel and lowlevel diagrams and integration plans
Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications
System Integration Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions Ensure seamless operation with existing telephony and network environments
Scripting Application Development Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice and intelligent call distribution Collaborate with development teams for custom requirements
Support Troubleshooting Provide tier3 support for complex issues investigate root causes and resolve incidents involving UCCE CVP and related technologies Participate in oncall rotations and deliver prompt resolutions to minimize downtime
Performance Monitoring Optimization Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization
Upgrades Patching Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards
Documentation Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles
Collaboration Mentoring Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies
Stakeholder Engagement Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into businessfocused language
Compliance Security Ensure all solutions adhere to applicable policies security standards and industry best practices
Preferred Qualifications Certifications
Must have Cisco UCCECVP certification
CCNP Collaboration CCIE Collaboration or equivalent certifications
Experience with cloudbased contact center solutions Webex Contact Center Amazon Connect Genesys Cloud etc
Knowledge of DevOps practices and automation tools Ansible Python PowerShell
Experience with multimedia routing outbound campaigns and WFMWFO integrations
ITIL v3 or v4 Foundation certification or equivalent process knowledge
Familiarity with PCIDSS GDPR HIPAA or other compliance frameworks
Personal Attributes
Technical Leadership Proactive in identifying and implementing technical solutions fostering knowledge sharing and innovation
Customer Focus Committed to understanding stakeholder needs and delivering highquality solutions that exceed expectations
Adaptability Comfortable with change able to quickly learn new technologies and thrive in a fastpaced environment
Attention to Detail Consistently produces accurate thorough and reliable results
Initiative Demonstrates a strong sense of ownership and accountability for project outcomes
Collaboration Works effectively in crossfunctional teams valuing input and fostering an inclusive culture
Key Technologies and Tools
Cisco UCCE ICM Finesse CUIC PGs
Cisco CVP and VXML Server
Cisco Unified Communications Manager CUCM
Cisco Voice Gateways ISRASR series
SIP H323 QoS TCPIP
ICM scripting VXML JavaJavaScript
Database Integration SQL Oracle etc
CRM Integration Salesforce Dynamics ServiceNow
Monitoring and Reporting Tools CUIC RTMT Prognosis etc
Security and compliance tools
Project management and documentation tools JIRA Confluence SharePoint
Responsibilities
Assist solution architects in designing Cisco UCCE CVP solutions for clients
Participate in technical presentations and provide subject matter expertise
Support estimation scoping and proposal development
Lead installation and configuration activities for Cisco contact center platforms
Customize call flows IVR applications and reporting solutions based on customer requirements
Conduct system testing troubleshooting and performance validation
Deliver operational support and ongoing improvements to maximize system uptime and performance
Monitor systems analyze logs and deliver actionable insights for continuous service enhancement
Manage upgrades patches and migrations with minimal disruption to business operations
Skills
Mandatory Skills : Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM
Good to Have Skills : Azure Infra Services, Cisco Webex, CUCM
P4 Level
Key Responsibilities
Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions Create detailed design documents highlevel and lowlevel diagrams and integration plans
Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications
System Integration Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions Ensure seamless operation with existing telephony and network environments
Scripting Application Development Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice and intelligent call distribution Collaborate with development teams for custom requirements
Support Troubleshooting Provide tier3 support for complex issues investigate root causes and resolve incidents involving UCCE CVP and related technologies Participate in oncall rotations and deliver prompt resolutions to minimize downtime
Performance Monitoring Optimization Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization
Upgrades Patching Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards
Documentation Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles
Collaboration Mentoring Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies
Stakeholder Engagement Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into businessfocused language
Compliance Security Ensure all solutions adhere to applicable policies security standards and industry best practices
Preferred Qualifications Certifications
Must have Cisco UCCECVP certification
Collaboration Works effectively in crossfunctional teams valuing input and fostering an inclusive culture
Key Technologies and Tools
Cisco UCCE ICM Finesse CUIC PGs
Cisco CVP and VXML Server
Cisco Unified Communications Manager CUCM
Cisco Voice Gateways ISRASR series
SIP H323 QoS TCPIP
ICM scripting VXML JavaJavaScript
Database Integration SQL Oracle etc
CRM Integration Salesforce Dynamics ServiceNow
Monitoring and Reporting Tools CUIC RTMT Prognosis etc
Security and compliance tools
Project management and documentation tools JIRA Confluence SharePoint
Responsibilities
Assist solution architects in designing Cisco UCCE CVP solutions for clients
Participate in technical presentations and provide subject matter expertise
Support estimation scoping and proposal development
Lead installation and configuration activities for Cisco contact center platforms
Customize call flows IVR applications and reporting solutions based on customer requirements
Conduct system testing troubleshooting and performance validation
Deliver operational support and ongoing improvements to maximize system uptime and performance
Monitor systems analyze logs and deliver actionable insights for continuous service enhancement
Manage upgrades patches and migrations with minimal disruption to business operations
Skills
Mandatory Skills : Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM
Good to Have Skills : Azure Infra Services, Cisco Webex, CUCM
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