Branch Manager - Worli Location (Mumbai Suburban)

Branch Manager - Worli Location (Mumbai Suburban)

Job Purpose:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.

Key Responsibilities:

Business Development & Revenue Generation

- Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
- Identify local market opportunities and develop strategies to increase customer base and wallet share.
- Ensure cross-selling and upselling of products through effective customer engagement.

Customer Service & Relationship Management

- Ensure high standards of customer service and satisfaction.




- Resolve customer queries and complaints promptly and effectively.
- Build long-term relationships with key customers and stakeholders.

Operations & Compliance

- Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
- Ensure timely and accurate reporting, audit compliance, and risk management.
- Maintain branch hygiene in terms of documentation, cash management, and security protocols.

Team Leadership & Development

- Lead, motivate, and manage branch staff to achieve performance goals.
- Conduct regular training, coaching, and performance reviews.
- Foster a culture of ownership, accountability, and continuous improvement.

Strategic Alignment & Change Enablement

- Translate organizational strategy into actionable branch-level plans.
- Promote innovation and adaptability in response to market and regulatory changes.
- Champion digital adoption and process improvements.

Key Competencies:

Functional Competencies

- Customer Orientation
- Drive for Results
- Quality Focus
- Problem Solving
- Skilled Entrepreneurship




- Influence and Impact

Leadership Competencies

- Lead the Way
- Lead and Develop People
- Enable Change

Technical Competencies

- Proficiency in MS Office and banking software
- Understanding of retail banking products and services
- Knowledge of regulatory and compliance frameworks

Success Metrics:

- Achievement of branch sales and revenue targets
- Customer satisfaction scores
- Compliance and audit ratings
- Employee engagement and performance metrics

Interested candidates can share their resume on [email protected]

📌 Branch Manager - Worli Location
🏢 Yes Bank
📍 Mumbai Suburban

The original job offer can be found in Kit Job:
kitjob.in/job/177862926