Team Leader Operations

Team Leader Operations

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements

What You Would Be Doing?

- Team Leadership & Management: Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics.
- Performance Monitoring & Coaching: Reviewing and monitoring team performance regularly,



focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance.
- Escalation Handling: Providing floor support and handling escalations to ensure swift resolution of complex.
- Process Improvement: Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction.
- Training & Development: Coaching new team members and continuously working to enhance the skills of existing team members.
- Client & Stakeholder Interaction: Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders.
- Target Management: Ensuring team meets set targets for KPIs such as AHT (Average Handling Time)
- Reporting & Documentation: Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients.

Qualifications

- Education: Graduate in any discipline.
- Experience:



At least 1 years of experience in Team handling with at least 1 year of experience managing teams.

- Skills:
- Strong leadership and supervisory abilities.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and analytical skills.
- Ability to handle escalations and complex content issues.
- Proficiency in MS Office, particularly Excel.

Whats Expected

- Proven ability to manage and lead a high-performing team in a quick-paced environment.
- Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions.
- Strong communication and relationship-building skills with clients and internal stakeholders.
- Ability to work effectively in a 24x7 work environment and manage stretch targets.
- 6 Days Working
- BFSI Mandatory

What Are You Signing Up For?

- Competitive salary
- Health and wellness programs




- Career advancement opportunities
- Comprehensive career development programs
- Promising career progression within a global company
- A dynamic, world-class work culture that values innovation and teamwork

To Apply: (phone hidden)

📌 Team Leader Operations
🏢 IGT solutions
📍 Secunderabad

The original job offer can be found in Kit Job:
kitjob.in/job/177889293