24 Sep
Gratitude India
Mumbai Suburban
Roles and Responsibility
- Manage and supervise a team of professionals to ensure excellent customer service.
- Develop and implement strategies to enhance passenger support services.
- Collaborate with cross-functional teams to resolve complex issues.
- Analyze customer feedback and improve processes accordingly.
- Ensure compliance with industry standards and regulations.
- Lead and motivate the team to achieve high performance levels.
Job Requirements
- Proven experience in managing teams and delivering exceptional customer service.
- Strong knowledge of airline operations and passenger support services.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Solid problem-solving and analytical skills.
- Experience in the IT Service & Consulting industry is preferred.
📌 Senior Manager - Airline Passenger Support Service
🏢 Gratitude India
📍 Mumbai Suburban
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