23 Sep
Baroda Global Shared Service
Mumbai Suburban
Team Leader for Direct Sales
Products: Home Loan
Locations : Current Mumbai
Position Purpose :
Managing Day to Day Operations for - Accurately planning & forecasting the business from different sourcing channels, Successful execution of the strategies is required to achieve financial targets.
- Driving sales and targets across shared locations and ensuring compliance.
- Would be responsible for driving sales for Home Loan sourcing.
- Will be responsible for achieving targets of respective products.
- Would be managing a team of executives.
- Ensure teams achieve monthly productivity targets assigned at Sales executive level.
- Regular hiring and optimum team structure to be maintained as per the targeted teams size and business targets.
- Track FTR, TAT and deliver on standards as set by bank from time to time.
- Ensure privacy of data is maintained by the teams managing customers by auditing from time to time.
- Ensure teams discipline in customer engagement and channel/lead management.
- Provide exceptional customer experience to all customers engaged.
- Manage customer grievances as per standards set by bank from time to time.
- Cross sell different products as per requirement from time to time.
Role & Responsibilities :
- Strategize achievements of sales target through Executives by breaking down of annual targets
- Responsible for leading , mentoring , developing , directing & handling activities of team leaders within the city assignment.
- Ensure co-ordination and vision dissemination with Vertical Heads/National Head to deliver effective communication with workers.
- Review / validate current Sales process & methodologies across products to bring more effectiveness and remove bottlenecks by co-ordinating with various stakeholders.
- Ensuring budgeted volumes and revenues are achieved for the city allocated
- Build & maintain key relationships across businesses and products.
- Preparing business presentation and conducting meetings with bank and other stakeholders on performance and action taken.
- Ensure adherence to all processes laid by both BGSS / Bank internal policies, compliance & policies.
Desired Candidate Profile :
- Minimum 4+ years of relevant experience in the Home Loan sales domain.
- Relationship Management, Channel management skills.
- Proven track record of managing large teams in the respective geography.
- Co-ordination skills to work with credit, legal, branch and operations.
- Deep understanding of credit underwriting standards and different market practices and credit bureau functions.
- Ability to read and understand financials, credit reports, bureau reports.
- Deep understanding of legal knowledge for property related transactions in the respective geography.
- Strong knowledge of retail assets, regulatory knowledge and ability to assess customer requirements basis available products.
- Strong analytical, interpersonal, and verbal and written communication skills.
- Co-ordination skills to work with credit, legal, branch and operations.
- Detail-oriented with strong ability to manage sales and compliance simultaneously.
- Ability to work in a flexible and target-oriented environment.
- Must be able to work in a high stress environment while achieving agreed upon sales-target consistently.
- Must be willing and able to work as part of a team.
- Strong capability to work with people from different background
- Swift decision making to ensure closure of targets.
- Coordinating with Vertical Heads/National Head, City Head Branches, SMS etc.as and when required
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