Customer Support Executive (Andheri East)

Customer Support Executive (Andheri East)

Answering Customer Inquiries: Addressing customer questions about products, services, or company policies.
Troubleshooting: Helping customers resolve technical issues or other problems.
Handling Complaints: Listening to customer concerns, empathizing with them, and finding appropriate solutions.
Providing Instructions and Guidance: Explaining product features, guiding customers through processes, or suggesting best practices.
Maintaining Records: Keeping track of customer interactions, including inquiries, resolutions, and follow-up actions.
Collaborating with Other Teams: Working with sales, technical support, or product development to resolve customer issues efficiently.
Building Customer Relationships:



Establishing positive rapport and ensuring customer satisfaction.
Monitoring Performance: Tracking customer satisfaction metrics and identifying areas for improvement.
Training and Development: Participating in training programs to enhance skills and knowledge.

Job Types: Full time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Executive
🏢 Ericson Insurance TPA
📍 Andheri East

The original job offer can be found in Kit Job:
kitjob.in/job/177919995