We have got an opportunity for you to work with the fastest-growing legal technology company, and be part of an awesome team.
Our client is an online platform for legal information and advice. The users can post anonymous questions, and receive legal advice from expert lawyers; also they can book consultations with the lawyer that suits their requirement for a minimal fee.
The founders are IIT Roorkee alumni who, although from a tech background, understood exactly what trouble Indians go through to resolve their legal queries and issues. Started out in 2015, their team helps people across property issues, medical negligence, divorce, child custody, immigration, cheque bounce cases, consumer cases, legal drafting,
intellectual property disputes, fundraising for startups, amongst others.
As Debt Recovery Agents, you will be managing and undertaking collections process for debts that have been allocated to the accounts.
What you will do:
Managing recovery and collection of outstanding accounts
Keeping a track of the portfolio for specific buckets for the assigned area.
Day to Day calling to customers for collection updates.
Ensuring collection process and legal guidelines are adhered to.
Tracing out absconded default customers and initiating the recovery process.
Managing escalations. Negotiating with past due accounts for debt recovery.
Closely monitoring and following-up overdue accounts for timely resolutions.
Providing and maintaining MIS report, reviewing collection feedback on daily, Weekly & Monthly basis, etc
Required Candidate profile
What you need to have: At least 1 year experience as Debt Recovery Agent
Requirement: Certification/ IIBF Certificate Examination
Must have experience in tele-collection process, willing to make outbound calls
Must have good convincing and negotiating skills
Experience in Banking / Financial Services / Insurance preferred
tele collection Legal Advice outbound calling collection Suits IIBF Certification feedback reviews MIS negotiation convincing skills Debt Recovery reporting
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