Customer Experience Associate (Mumbai)

Customer Experience Associate (Mumbai)

Credit Saison India Pvt Ltd.,
Neo-Lending Conglomerate here to enable India's credit growth story, Credit Saison India, emboldened by our Global MNC parent, is here to accelerate India's credit growth story: by building a Technology-Led Neo-Lending Conglomerate.Across our verticals, we offer bespoke solutions to meet the various
credit needs of Individuals, SMEs, FinTechs, and NBFCs. Credit Saison India (“CS India”), having been founded in 2018, operates under the registered name Kisetsu Saison Finance India Private Limited as an MNC subsidiary of its parent company - Credit SaisonCo. Ltd in Japan.

Across our various business verticals like Wholesale Financing, Co-origination Financing, Consumer Financing,



and SME Financing we look towards reaching resilient Assets Under Management (“AUM”) of US1bn in record time.
More about us on
Here is a brief on the Role:
- E2E management of all Complaints and Escalations received from customers, applicants etc.
- E2E management of cases escalated to Regulator, Senior Management, Nodal officer etc.
- Liaising with partners, stakeholders, Senior management to get complaint closure and effectively communicate and close complaints.
- Root cause analysis of all complaints and calling out issues in processes through reports, analysis, MIS etc.
- Suggest Process improvement ideas to ensure complaints do not recur.
- Responsible for maintaining evidence, MIS and analysis and presenting it during Audits and reporting.
- Liaise with the Contact centre and ensure processes are followed so that complaints can be curbed.
- Other Customer Service related jobs, projects and adhoc responsibilities to enhance customer satisfaction and experience.




- Participate and undertake six sigma projects.
Location: Mumbai - Antheri, Marol Industrial Area.

Required Skill Profession

Other General

📌 Customer Experience Associate
🏢 Credit Saison
📍 Mumbai

The original job offer can be found in Kit Job:
kitjob.in/job/177966352