Customer Support Executive (Cse) (Mumbai)

Customer Support Executive (Cse) (Mumbai)

**Roles and Responsibilities**:
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Understanding the functioning of the system.
**Other Skills**
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening




- Customer focus and adaptability to different personality types.
**Competencies**
- Valuable verbal and written communication skills.

Preferred Languages - Marathi, Hindi, and English
- Data presentation skills
- Independent and Proactive
**Educational Details**
- Any Graduate
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹300,000.00 per year
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How soon can you join us if selected?

Required Skill Profession

Other General

📌 Customer Support Executive (Cse)
🏢 paycraft solutions
📍 Mumbai

The original job offer can be found in Kit Job:
kitjob.in/job/178002676