Customer Service Representative (Malad)

Customer Service Representative (Malad)

Job Title: Customer Service Representative

Process: Blended - 90% Voice & 10% Email/Chat

Location: Malad West, Mumbai

Shift: US based (Night Shift-: 5:30 PM - 2:30 AM)

Job Summary:
Are you passionate about delivering outstanding customer experiences? We are looking for a dedicated Customer Service Representative to join our team in a blended process role. You will connect with customers via phone, email, and chat, providing timely and effective solutions. If you have strong communication skills, enjoy multitasking, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:
Deliver exceptional customer service through voice calls, emails, and chat.




Maintain qualified phone etiquette and strong written communication.
Resolve customer queries and concerns efficiently, ensuring a positive experience.
Manage multiple tasks effectively while meeting deadlines and service level targets.
Accurately document interactions and follow escalation procedures when needed.

Qualifications & Requirements:
Minimum 1 or 2 years of international voice process experience – mandatory.
Fluent in English with excellent verbal and written communication skills.
Solid interpersonal skills and ability to build rapport with customers.
Comfortable working night shifts.
Proficient in handling both voice and written communication channels.

Preferred Skills:
Experience in the insurance sector or international voice processes is a plus.
Familiarity with CRM tools and ticketing systems.
Excellent problem-solving, multitasking, and organizational skills.

Job Type: Full-time

Pay: ₹250,000.00 - ₹450,000.00 per year

Benefits:
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Malad, Mumbai,



Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
What's your current location?

Education:
Bachelor's (Preferred)

Experience:
Customer service: 2 years (Preferred)
International voice process: 1 year (Preferred)

Location:
Malad, Mumbai, Maharashtra (Preferred)

Shift availability:
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

📌 Customer Service Representative
🏢 Jainco Consulting India Private
📍 Malad

The original job offer can be found in Kit Job:
kitjob.in/job/178281149