28 Sep
Nameless
Chennai
Job summary
Handle inbound customer inquiries through phone, email, and chat regarding orders, delivery status, and app-related issues. Troubleshoot and resolve problems for customers, restaurant partners, and delivery drivers in a timely and professional manner. Provide clear and empathetic communication to solve issues and ensure a positive experience for all parties.
Responsibilities
- Handle inbound customer inquiries through phone, email, and chat regarding orders, delivery status, and app-related issues.
- Troubleshoot and resolve problems for customers, restaurant partners, and delivery drivers in a timely and professional manner.
- Provide transparent and empathetic communication to solve issues and ensure a positive experience for all parties.
- Document all customer interactions and resolutions accurately in our CRM system
Qualifications
- Exceptional verbal and written communication skills in English.
- Empathy and patience to handle a variety of customer situations with a positive attitude.
- Comfortable working US shifts, which will include evenings and nights (based on US time zones) with rotational week offs
Job description
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