Ocean Import Customer Service (JR and SR Level) (Andheri)

Ocean Import Customer Service (JR and SR Level) (Andheri)

Job Title: Customer Service – Ocean Import

Location: Andheri, Mumbai
Open Positions: 2 (Junior & Senior Level)

About the Role

We are looking for motivated and detail-oriented professionals to join our Customer Service – Ocean & Air Import team. The role involves managing end-to-end import operations, ensuring smooth coordination with clients, shipping lines, airlines, vendors, and internal teams.

Key Responsibilities

- Handle Ocean & Air Import shipments from pre-alert to final delivery.
- Coordinate with shipping lines, airlines, transporters, and customs brokers to ensure timely clearance and delivery.
- Maintain proactive communication with clients regarding shipment status, documentation, and queries.




- Verify and process import documents (BL, AWB, invoices, packing list, COO, etc.).
- Prepare and share status reports, MIS, and customer updates.
- Manage internal coordination with operations, finance, and sales teams.
- Resolve customer complaints/issues with professionalism and accuracy.
- Support in process improvements to enhance service quality and customer satisfaction.

RequirementsJunior Level (Customer Service Executive)

- Experience: Minimum 2+ years in Ocean Import Customer Service.
- Strong understanding of import procedures & documentation.
- Good communication and coordination skills.
- Ability to handle multiple shipments simultaneously with accuracy.

Senior Level (Customer Service Senior Executive/Officer)

- Experience: Minimum 4+ years in Ocean Import Customer Service.
- Expertise in end-to-end import operations and team coordination.
- Robust problem-solving, client handling, and escalation management skills.
- Ability to mentor junior team members and support process improvements.

Job Types: Full-time, Permanent

Pay:



₹300,000.00 - ₹840,000.00 per year

Benefits:

- Health insurance
- Paid sick time

Work Location: In person

📌 Ocean Import Customer Service (JR and SR Level)
🏢 Austral International
📍 Andheri

The original job offer can be found in Kit Job:
kitjob.in/job/178564768