Customer Service Executive (Andheri East)

Customer Service Executive (Andheri East)

Job OverviewQualifications & Skills

- Education: Bachelor’s degree in Business, Commerce, or a related field.
- Experience: 3+ years in customer service or client servicing, preferably for FMCG clients in plastic manufacturing or packaging.
- Industry Knowledge: Robust understanding of FMCG supply chain dynamics and service expectations.
- Skills:
- Excellent communication and coordination skills.
- Strong problem-solving abilities.
- Proficiency in ERP systems, CRM tools, and MS Office.
- Compensation: Budget for this position is 8 to 10 Lacs all-inclusive.

Key ResponsibilitiesClient Relationship Management

- Serve as the primary point of contact for FMCG clients, ensuring timely communication and issue resolution.




- Build and maintain strong relationships with procurement, supply chain, and packaging teams at client organizations.

Order Management & Fulfillment

- Coordinate end-to-end order processing from receipt to dispatch, ensuring accuracy and timeliness.
- Monitor production schedules and logistics to meet client delivery expectations.

Complaint Handling & Resolution

- Address customer complaints related to product quality, delivery delays, or service issues.
- Liaise with internal teams (QA, production, logistics) to resolve issues and implement corrective actions.

Documentation & Compliance

- Ensure all client documentation (POs, invoices, delivery notes) is accurate and complete.
- Support compliance with industry standards and client-specific requirements.

Forecasting & Planning

- Work with clients to understand demand forecasts and align internal planning accordingly.
- Track consumption patterns and suggest inventory strategies to avoid stockouts or overproduction.

Job Type: Permanent

Pay:



₹75,000.00 per month

Work Location: In person

Speak with the employer
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📌 Customer Service Executive
🏢 People Human Resource Development Foundation
📍 Andheri East

The original job offer can be found in Kit Job:
kitjob.in/job/178650396