Student Success Associate

Student Success Associate

Key Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) at

Mentor Match

1. Ensure Regular Session Consumption

- Monitor session utilization for each student and address delays or low consumption trends.
- Proactively engage with students and parents to discuss progress and encourage timely session completion.

2. Drive Student Academic Progress

- Collaborate with tutors to track student performance and provide actionable feedback to parents.
- Recommend additional support or resources to enhance academic outcomes.

3. Maximize Student Retention

- Conduct regular check-ins with both students and tutors to resolve issues promptly.
- Implement feedback loops to improve satisfaction and minimize churn.

4.



Increase Referrals

- Leverage positive relationships to encourage referrals from satisfied parents and students.
- Partner with the marketing team to streamline referral incentives and communication.

5. Provide On-Time and Effective Customer Support

- Respond to customer queries within SLA timeframes (email, phone, or chat).
- Solve escalations efficiently, ensuring customer satisfaction and trust.

6. Build Relationships to Improve LTV

- Conduct bi-monthly touchpoints with customers to discuss student progress and potential upsell opportunities.
- Act as a trusted advisor for customers to create long-term value.

📌 Student Success Associate
🏢 Mentor Match
📍 Rajkot

The original job offer can be found in Kit Job:
kitjob.in/job/178771120