Customer support - associate (Mumbai City)

Customer support - associate (Mumbai City)

Job Type: Full time

Job Description Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels.



Qualifications Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0–2 years of experience (freshers welcome!). Additional Information Working Location: Navi Mumbai , Airoli Timings: 8 Hours plus 1 Hour break Perks: Cab facilities available (within 25 Kms of office location). Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

📌 Customer support - associate
🏢 Sutherland
📍 Mumbai City

The original job offer can be found in Kit Job:
kitjob.in/job/178784519