Customer Support Executive (Pune)

Customer Support Executive (Pune)

Job Description

- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office workplace) in response to a lower volume of higher complexity inquiries
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:



Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
- Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
- Requires moderate supervision.
- Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: Teleperformance (TP)Location(s): Pune

📌 Customer Support Executive
🏢 Teleperformance (TP)
📍 Pune

The original job offer can be found in Kit Job:
kitjob.in/job/178788406