30 Sep
Goldman Sachs Services
Secunderabad
Job Description
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In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering operations and risk management:
- Transaction Banking: A cash management and payments platform for clients building a corporate treasury system
- Enterprise Partnerships: Consumer financial products that companies embed directly within their ecosystems to better serve their end customers
- Merchant Point-of-Sale Lending:
A platform that provides custom credit financing for home improvement merchants to offer directly to their customers
- ETF Accelerator: A platform for clients to launch, list, and manage exchange-traded funds
HOW YOU WILL FULFILL YOUR POTENTIAL
- Determine action required based on established procedures to protect the Banks assets, work with supervisor on handling more complex cases
- Investigate and initiate chargeback based on customers' concerns, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Eye for detail in investigations and identification of fraudulent activities
- Knowledge of chargeback reason codes
- Pre-arbitrate disputes that may need potentially more evidence from the acquirer bank
- Communicate, in a qualified manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred
- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
SKILLS & EXPERIENCE WERE LOOKING FOR BASIC QUALIFICATIONS
- Minimum graduation
- 1-2 years in disputes and chargeback process
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong understanding of the customer service experience
- Must be self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast-paced environment
PREFERRED QUALIFICATIONS
- Bachelors Degree
- Fraud experience in financial services environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do.
We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings, and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Disability Statement
The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal prospect employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability,
or any other characteristic protected by applicable law.
Locations - Opportunity Overview
CORPORATE TITLE: Call Center Representative
OFFICE LOCATION(S): Hyderabad
JOB FUNCTION: Digital Operations - Specialist
DIVISION: Platform Solutions
📌 Consumer Platforms-Hyderabad-Digital Operations - Specialist
🏢 Goldman Sachs Services
📍 Secunderabad
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