02 Oct
Foundever
Solapur
Job Description
- Candidate should be from International Voice process
- Candidates from International Telecom background would be preferred
- This role is opened only for diversity candidates.
- Total Work Experience: 8-11 Yrs
- Relevant Work Experience: 1+ years (Assistant Manager on paper)
- Shifts - US
- Location: Airoli (Navi Mumbai)
Role & responsibilities-
- C1 Level communication skills
- Handling voice or blended process
- Team Management
- Operations Management - Attrition,
Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR
- NPS, eNPS
Education-
- Any Graduate
📌 3 Days Left: Assistant Manager
🏢 Foundever
📍 Solapur
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