Air Ticketing Agent (Uttar Pradesh)

Air Ticketing Agent (Uttar Pradesh)

Job description Job description - As an Air Ticketing Executive at Wayonix Pvt LTD you will be responsible for managing flight bookings modifications cancellations and customer queries related to air travel You will interact directly with customers travel agents and airline partners to ensure accurate and timely ticket issuance and support This role is ideal for someone with a strong understanding of airline reservation systems fare rules and a customer-first approach You will play a vital part in delivering smooth and efficient travel experiences Key Responsibilities Flight Booking Ticketing Handle international flight bookings issue tickets accurately using airline reservation systems and GDS platforms Amendments Cancellations Process rebookings date changes cancellations and refunds as per airline and company policies Customer Support Assist customers with flight-related queries over calls emails or chats including fare details baggage policies seat selection and special requests Fare Calculation Comparison Calculate accurate fares apply discounts compare flight options and inform customers of the most economical and convenient choices GDS Airline Portal Operations Work on GDS platforms like Amadeus Galileo Sabre or airline-specific portals to issue modify or cancel tickets PNR Management Monitor and manage PNRs Passenger Name Records ensure timely ticketing and follow up on waitlisted or unconfirmed bookings Coordination with Airlines Vendors Liaise with airlines consolidators and backend teams to resolve booking issues seek fare waivers or manage special service requests SSRs Documentation Reporting Maintain booking records transaction logs and share MIS reports with supervisors or management as required Policy Adherence Follow IATA standards airline fare rules and company procedures to ensure accuracy and compliance in all transactions Team Collaboration Coordinate with customer care holiday and sales teams to ensure smooth delivery of flight services Preferred Candidate Profile Experience 1 to 5 years of experience in International air ticketing Educational Qualification Graduate in any discipline Certification in Travel Tourism or IATA is preferred GDS Knowledge Familiar with at least one Global Distribution System GDS like Amadeus Galileo or Sabre Airline Policies Understanding of airline fare rules baggage policies cancellation norms and reissuance procedures Communication Skills Fluent English Ability to explain travel terms clearly and confidently to customers Customer Orientation Polite professional and empathetic when handling customer concerns related to flight bookings Tech Proficiency Comfortable with reservation systems airline portals email communication and MS Excel for reports Detail-Oriented High accuracy in fare calculations PNR entries and passenger data input Problem Solving Ability to handle last-minute booking challenges fare differences and route changes with quick turnaround Flexibility Willing to work in rotational shifts weekends and during peak travel seasons or emergencies Role Ticketing Reservation ExecutiveIndustry Type Travel TourismDepartment Aviation AerospaceEmployment Type Full Time PermanentRole Category Flight Airport Operations CONTACT PERSON - HR INDU CONTACT NUMBER - (phone hidden) (phone hidden) Job Types Full-time Permanent Benefits Paid sick time Work Location In person Job Types Full-time Permanent Pay 16 154 53 - 43 689 69 per month Advantages Paid sick time Work Location In person

📌 Air Ticketing Agent
🏢 Wayonix Pvt.ltd
📍 Uttar Pradesh

The original job offer can be found in Kit Job:
kitjob.in/job/178908494